Rana Harnaga - Customer Strategy Architect

Everything I Build Aligns Around a Single North Star: The Customer

Customer strategist specializing in customer experience, sales and marketing integration, pricing optimization, and AI-driven growth. 10+ years experience across 8 industries delivering double-digit improvements in retention and LTV.

What I Do

Customer Experience Strategy

Design end-to-end customer journeys that drive satisfaction, retention, and loyalty through data-driven insights and human-centered design.

Sales & Marketing Integration

Align sales and marketing teams to create seamless customer acquisition and retention strategies that maximize lifetime value.

Pricing & Revenue Optimization

Develop pricing strategies that balance customer value perception with revenue growth and competitive positioning.

Professional Background

With over 10 years of experience across Fintech, Edtech, Healthcare, Hospitality, E-commerce, Technology, Real Estate, and Telecommunications, I specialize in:

Customer Experience Design & Optimization
Sales and Marketing Alignment
Pricing Strategy & Revenue Growth
Customer Retention & Loyalty Programs
AI-Enabled Personalization
Blue Ocean Strategy & Competitive Moats